Quality Control
We take quality seriously here at JH Cleaning Services
If you're not 100% satisfied with the work we carry out for you, we'll come and re-clean for FREE or offer a FULL money-back guarantee.
In order to provide a consistently high level of quality and customer satisfaction, we aim to:
- Understand our customers' needs and expectations
- Ensure quality standards are continually improved (we are ISO 9001 certified)
- Encourage and empower all of our employees and contractors to maintain the highest level of service possible
- Provide a cost-effective solution for our clients
- Maximise the value of our service
- Deal with any complaints within 24 hours, eliminating the root cause to prevent re-occurrence
- Make sure all staff are fully insured, wear company uniform and are generally of good character
Reporting Back to You
All of our teams have access to a real-time reporting system. Auditing apps are used to take site photos and provide reports, which are emailed to clients on completion of works.
This allows our cleaners to provide evidence of their attendance and the work carried out.
Looking for a cleaning service you can trust?
